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  • Tours
  • Can I tour a venue?

    Yes!

    Tours at Neyborly are self-guided and available at the majority of our venues. Guests are welcome to tour a space when it is not booked for an event, between 8:00 AM and 5:00 PM.

    To check same-day availability, text “tour [VENUE CODE]” to 510.804.0710. Each venue has a unique three-letter venue code which can be found on the venue webpages.

    If self-guided touring is not available at your venue, you can reach out to our Customer Experience team for help.

  • How do I tour a venue?

    It's easy!

    First, If you’d like to check for today’s availability simply text “tour [VENUE CODE]” to 510.804.0710.

    All availability is same-day.

    Next, once you’re outside the venue text “open [VENUE CODE]” to 510.804.0710 to open the door and take your tour.

    All of our venue codes are listed here:

    Bay Area, California

    JLN - Neyborly @ Jack London, 95 Linden St, 94607

    PCR - Neyborly @ Poet’s Corner, 2043 San Pablo Ave, 94702

    USQ - Neyborly @ Union Square, 590 Sutter St, 94102

    MEZ - Neyborly @ The Mezzanine, 600 Mason St, 94102

    Los Angeles, California

    MAV - Neyborly @ Mar Vista, 12503 Venice Blvd, 90066

    Sacramento, California

    MID - Neyborly @ Midtown, 817 16th St, 95814

    Portland, Oregon

    OLD - Neyborly @ Old Town, 205 NW 4th Ave, 97209

    SGR - Neyborly @ SE Grand, 1225 SE Grand Ave, 97214

  • What happens if I damage something in a venue?

    You are responsible

    You will be responsible for damage done to the facilities or products in the space. Normal wear and tear, however, is not a problem. Please refer to our Cleaning and Damages Policy.

  • Can I bring my own alcohol?

    It depends!

    For private (unticketed) parties, guests 21 and over are more than welcome to bring in their own alcohol. Public events need appropriate licenses. Please review our Alcohol Policy for more details.

    If you would like alochol delivered straight to your booking, purchase from us to save some time!

  • Does that mean I can bring my own food?

    You bet it does.

    You're encouraged to cater your event however you please. From taco bars to charcuterie boards, we welcome it all.

  • Can I cook in the space?

    Not at this time.

    Unfortunatelly, you'll have to leave your chef skills at home. Our venues are not outfitted for cooking indoors.

  • Do I need to do anything before leaving?

    Only a few things.

    Please leave the floors as you found them. Hint: you found them sparking clean. We have on-site bins for garbage and recycling, so no need to bring that with you. Remember to take all of your personal belongings before exiting the space. For more information about our cleaning and damage policy, visit us here.

  • How do I lock up after my booking?

    We'll do it for you.

    At the end of your booking, simply exit the venue, and the door will lock behind you.

  • How do I get into the space?

    It's easy!

    To unlock the door when your booking begins, simply send us a text, and the door will unlock automatically. All instructions are listed on the doors, and sent via email ahead of your booking.

  • I need to set-up the space for my booking- may I come early?

    Great question!

    While we appreciate your attention to detail, you’re only allowed access to the space during your booking window. This includes drop-offs and catering. Need more time? Contact our team to add to your booking.

  • Can I cancel my booking?

    Yes!

    Please review our Cancellation and Refund Policy to check eligibility. Once reviewed, you may submit a cancellation request. If eligible, you will receive a refund within 45 business days.

  • Am I responsible for damages during my event?

    Yes.

    You’ll be responsible for any significant damage done to the faciliities or products in the venue. Normal wear and tear, however, is not a problem.